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Frequently Asked Questions

Is Akupon custodial?​

Points and sub-balance are custodial (managed by Akupon). On-chain assets ($AKUPON, aUSD, LP positions) are non-custodial — you hold them in your own wallet.

Where can I see my points?​

App → Profile → Wallet → Points.

How do I get $AKUPON?​

Before listing: earn via referral, ambassador rewards, and pool yield, or convert points to a $AKUPON allocation (held as LISTING_SOON until the token goes live). After listing: also buy on supported exchanges.

Is there a mobile app?​

Yes — Android (Google Play) and iOS (App Store). See getting started.

Which countries are supported?​

Indonesia (primary), plus most APAC and EU markets. US users currently restricted pending regulatory clarity.

How do I contact support?​

What is PPOB?​

PPOB lets you pay bills and buy digital products (pulsa, PLN, BPJS, game vouchers, e-money top-up) directly inside the app. See PPOB Guide.

What's the difference between Points and Sub-Balance?​

Points are engagement rewards (earned via check-in, tasks, referrals) and can expire. Sub-Balance is your spendable IDR balance (top-up, prize, refund) used to pay for vouchers, PPOB, and merchant invoices. See Sub-Balance.

Can I pay in USD?​

Yes — pick Global (aUSD wallet) at checkout. Default is Local (DOKU, IDR) for Indonesian users. See Payments Overview.

Will I be charged twice if I retry a payment?​

No. Every checkout uses an idempotency key — duplicate clicks or webhook retries never produce a double charge. See Payment Security.

My PPOB purchase failed after payment — what happens?​

You are automatically refunded to Sub-Balance (or the original method). No action needed. Reference ID is in your PPOB history.