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Coupon Redeem Billing

When users redeem vouchers from your store, Akupon bills you per redemption — this funds the points the user originally spent.

How billing accumulates​

  • Each redemption is logged.
  • Every 10 redemptions (or at month-end, whichever first) the platform generates a redeem invoice.
  • The invoice is automatically deducted from your Saldo Penjualan. Any uncovered remainder becomes a pending invoice payable via gateway.

Payment rules​

  • Redeem invoices must be paid 100% in real funds — either from Saldo Penjualan or via gateway (DOKU/Stripe).
  • You cannot use your Premium Subscription balance to pay redeem invoices — these are two separate accounting buckets.

Overdue policy​

  • Reminders are sent 3, 5, and 7 days after due date.
  • Invoices overdue more than 7 days trigger automatic merchant suspension:
    • New voucher publishing is disabled.
    • Video-ad style listings are also suspended (loophole-free).
    • Your storefront shows a "Temporarily Unavailable" banner.
  • Suspension is lifted automatically within minutes after the overdue invoice is paid.

Best practices​

  • Set up auto-renewal of Saldo Penjualan or enable Premium hybrid payments.
  • Monitor Merchant Dashboard → Billing weekly.
  • Contact [email protected] for installment requests on large invoices.